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2010-11-20 23:01:37|  分类: english |  标签: |举报 |字号 订阅

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Everyday Etiquette for Office Life

Most bosses expect their employees to get along with one another and,more important, to get along with clients and customers.This means that however important your job skills are,they may not count for much if you don't also have some people skills. Fortunately,getting along with people usually boils down to simple, everyday courtesy.

Representing Your Employer

  When you work for a company, you are its representative to the outside world. For this reason, everyone from a secretary to a CEO should know how to greet visitors and make them feel comfortable.

  Both men and women should stand to greet visitors who come into their office. Coworkers also should be given a warm greeting, but you need not rise each time one comes into your office. For a visitor, though, your hand should be extended just as it would be if you were the host in your own home. Ask the person to sit down; and if there is a choice of seats, you may want to wave him into one.

  Many managers and executives sit behind their desks when talking to co-workers and customers, but it is more gracious to move a conversation out to a sofa or two occasional chairs. Visitors should be asked whether they would like a beverage1. If the answer is yes, the manager should get the drink or ask a secretary or assistant to get it.

Office Greetings

  Although corporate cultures vary from business to business and even from region to region, the exchange of daily greetings is a ritual2 everywhere. Co-workers usually say hello first thing in the morning and then simply smile when they pass each other the rest of the day. No further verbal greeting is called for, and no one should take offense3 when a colleague doesn't stop to chat. It is considered rude, though, not to acknowledge fellow workers when you see them, even if it is for the fifteenth time in one day. You can nod or smile, but don't look the other way when you see someone.

Office Chitchat4

  Beyond routine5 greetings, how much people chitchat during the day generally depends on the atmosphere of the work environment. A formal, rigidly6 organized workplace may allow little room for casual conversation, while one that is informal and loosely organized leaves room for this kind of socializing. Sometimes talk is encouraged or discouraged by the nature of the work. An assembly line that involves heavy equipment or noise, for example, doesn't promote collegial7 chitchat, while an underworked sales staff may spend most of its work day talking.

  In many workplaces, the chitchat--especially that of extracurricular8 nature--is frowned on by management, and with good reason, since workers do have jobs to perform. Then the problem for an employee who wants to appear friendly is how to disengage from9 the friendly chatter without alienating10 co-workers.

  When you must cut short a conversation to get to work, it helps to announce your reason in a friendly manner. For example, you might say,“ I'd love to talk more, but I've got to finish the year-end budget report, or, Can't talk right now. I have to finish these estimates.

  If you disengage graciously, there should be no problem except for those relatively few workers who don't get the message. In these cases a little less friendliness is called for. Don't smile broadly; don't stop to initiate a conversation. When a talker walks by, quickly say,“ Hi there,” but don't look up from your work expectantly11. With time, they should get the message.















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